Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase.

If you wish to return an item, you have 14 days from the date of delivery to request a return. Items must be returned in the same condition as received – unused, unwashed, and with all original tags attached.

To initiate a return, please contact us at:

wfw@framahouse.com

Once we have received and approved your return, the refund will be issued to your original payment method. Please note that processing times may vary depending on your bank or payment provider.

Please note:

  • Return shipping costs are the responsibility of the customer unless otherwise agreed.

  • Sale items may only be returned if explicitly stated.

  • We do not accept packages sent cash on delivery.

If you have any questions, feel free to contact us at wfw@framahouse.com